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Drug & Alcohol Policy

RideSenior is committed to providing a safe, reliable, and respectful transportation service for riders, caregivers, partners, and the communities we serve across United States. RideSenior maintains a zero‑tolerance policy regarding the use of drugs or alcohol while using the RideSenior platform.

This policy applies at all times when a driver is logged into the RideSenior platform, including when:

  • Actively providing a scheduled or on‑demand ride

  • Logged in and available for trips, even if not currently transporting a passenger

Any use, possession, or impairment related to drugs or alcohol while operating on the RideSenior platform is strictly prohibited.

Need to report an incident?

Concerns or complaints related to suspected drug or alcohol use may be reported through the following RideSenior United States channels:

To file a report with RideSenior

Reports may be submitted by riders, family members, caregivers, partner organizations, or members of the public.

When RideSenior receives a report

When RideSenior receives a report of reasonable suspicion that a driver may have been under the influence of drugs or alcohol while using the RideSenior platform:

  • The driver’s access to the platform may be temporarily suspended while an investigation is conducted.

  • RideSenior will review all available information in accordance with Canadian federal and provincial laws, including applicable privacy requirements.

  • If the investigation confirms a violation of this policy, the driver may face permanent removal from the RideSenior platform.

All reports are handled promptly, confidentially, and fairly.

Regulatory and external reporting in United States

In addition to reporting directly to RideSenior, concerns related to transportation services may also be reported to the appropriate provincial or municipal authorities, depending on where the incident occurred.

Examples include:

Ontario
Municipal Licensing & Standards or the Ministry of Transportation of Ontario (MTO)

British Columbia
Passenger Transportation Branch (PTB), Ministry of Transportation and Infrastructure

Alberta
Alberta Transportation or local municipal by‑law and licensing offices

Quebec
Commission des transports du Québec (CTQ)

Manitoba
Manitoba Transportation and Infrastructure or municipal licensing authorities

Nova Scotia
Nova Scotia Utility and Review Board or municipal licensing offices

RideSenior cooperates fully with all regulatory agencies and supports riders and partners in understanding appropriate reporting channels within their jurisdiction.

Learn more

You can review RideSenior’s full Zero‑Tolerance Drug & Alcohol Policy on our website for additional details regarding standards, investigations, and enforcement.